These refund terms apply to the purchase and post-sales refund services for small furniture items (such as coat racks) in the U.S. market. They outline the conditions for refund requests, processing procedures, and timelines. Users should carefully read these terms before placing an order; completing payment constitutes agreement to and acceptance of the relevant refund rules.
I. Scope of Refund Policy
These terms apply to refund requests arising from quality issues, logistics irregularities, or orders otherwise eligible for return. Users must ensure the product is free from man-made damage, unused (or otherwise meets return policy requirements), and provide complete order information for review and processing.
II. Order and Fulfillment Information
All orders are final sales. Orders are processed on the day they are placed; items ship from within the U.S. and typically enter the shipping phase immediately after processing. Shipping takes approximately two days. By placing an order, users acknowledge the relevant delivery and clearance sale terms.
Due to evolving market conditions and operational pressures, the merchant has decided to conduct a clearance sale at a loss to accelerate inventory turnover and mitigate ongoing losses. Despite this, the refund policy maintains baseline service standards to protect users’ fundamental rights.
III. Return Timeframe
Users may submit a return request within 30 days of receiving the product. Standard return requests submitted after this 30-day period will not be accepted (except where otherwise required by law). Return requests are subject to review and approval before the return process begins.
IV. Refund Processing and Receipt Timeline
Once the returned item is received and the review is complete, the refund will be processed within three days and returned to the original payment account. The actual time for funds to appear in the account may vary slightly depending on the payment channel or bank processing times but generally will not exceed the stipulated timeframe.
V. Conditions Affecting Refunds
The following situations may affect the outcome of a refund request:
Product shows man-made damage or significant signs of use
Return request not submitted according to the prescribed procedure
Request made beyond the specified return period
Missing necessary order information or incomplete returned items
VI. Special Circumstances
Refund processing times may be extended in the event of logistics delays, holidays, or force majeure; however, we will make every effort to expedite processing and maintain transparent communication.
VII. Updates to Terms
These refund terms may be adjusted based on operational needs or policy requirements. Updated terms will take effect immediately upon publication on the website; users are advised to check periodically for the latest version to stay informed of any changes.